Cirrus, the leading provider of contact centre software, has been granted a Royal Warrant of Appointment by His Majesty King ...

How Artificial Intelligence Will Transform Contact Centre Workforce Planning in the Future Sabio Group, discusses.

Calabrio Acquisition of Echo AI Integration Advances Calabrio’s Aim to Optimise Contact Centres Through Cutting-Edge AI ...

Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions at Sabio Group ...

Whistl Secures Office for North East Contact Centre team The purpose-built facility will enable Whistl to expand its Contact ...

Britannic Restores Customer Trust in Business Communications. Tackling Fraud, Spam & Engagement Challenges for UK Businesses ...

Hold music could be the key to a better customer relationship. Many contact centres rely on hold music to try to keep ...

Supporting Leeds Building Society with Colleague Engagement through the contact centre - contact centre case study business ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Seasonal changes bring unique challenges to workplaces, particularly during the colder months when ice, snow, and reduced ...